Privacy Policy
Two Brothers Roof Clean Ltd. ("Two Brothers", "we", "us") respects your privacy. This policy explains what personal information we collect through our website twobrothersroofclean.com, phone, text, email and social media, how we use it, and your choices. We follow British Columbia's Personal Information Protection Act (PIPA) and Canada's Anti-Spam Legislation (CASL).
1Information We Collect
- Contact details: your name, phone number, email address and property address.
- Job details: photos of your home or roof, roof size, service needs, preferred dates and any notes you send us.
- Messages: texts, emails, calls, voicemails and social media messages you send us.
- Payment details: payment records for completed jobs. We do not store full credit card numbers on our website.
- Website data: basic technical information such as your device, browser, pages visited and how you found us, collected through cookies and similar tools.
2How We Use Your Information
- To give you quotes and free Christmas light design mockups.
- To book, schedule and complete your job, and to send job updates and reminders.
- To answer your questions and provide customer support.
- To send invoices, receipts and warranty information.
- To follow up after a job and ask for a review.
- To send occasional offers or seasonal reminders, only if you have agreed to receive them.
- To improve our website, services and advertising.
3Text Messages and Emails
By contacting us or filling out a form, you agree that we may text, call or email you about your request. Message and data rates may apply. You can stop text messages at any time by replying STOP, and unsubscribe from emails using the link in the email or by contacting us. We will not send marketing messages without your consent.
4Who We Share Your Information With
We never sell or rent your personal information. We share it only with trusted service providers that help us run our business, such as our customer management and messaging system, email and cloud storage providers, payment processors, and advertising and analytics platforms (for example Google, Microsoft and Meta). These providers may only use your information to provide services to us. We may also share information if required by law. Some of these providers may store information outside Canada, including in the United States.
5Photos of Your Home
We may take before and after photos of the work we do. We may use photos of roofs, gutters and lights in our marketing, but we will not show your house number, your name or anything that identifies you without your permission. Just let us know if you would prefer we don't use photos of your property.
6Cookies, Google Analytics and Microsoft Clarity
Our website uses cookies and analytics tools, including Google Analytics 4 (GA4) and Microsoft Clarity, to help us understand how visitors navigate and interact with our website, measure site performance, and improve our services and user experience.
Google Analytics: Collects aggregated, non-personally identifiable information including your anonymized IP address, device and browser type, pages viewed, time spent on pages, and lead interactions (such as phone number clicks, form submissions, and quote requests). You can opt out of Google Analytics tracking by installing the official Google Analytics Opt-out Browser Add-on.
Microsoft Clarity: We partner with Microsoft Clarity to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replays to improve our services and website user experience. Website usage data is captured using first and third-party cookies and other tracking technologies. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
You can control or disable cookies at any time through your browser settings.
7How Long We Keep Your Information
We keep your information only as long as needed to provide our services, honour warranties (for example our 2-year no-moss warranty) and meet legal, tax and accounting requirements. After that, we securely delete it.
8How We Protect Your Information
We use reasonable safeguards, such as password-protected accounts and limited access, to protect your information. No method of storage or transmission is 100% secure, but we work hard to keep your information safe.
9Your Rights
You can ask to see the personal information we have about you, ask us to correct it, or ask us to delete it (unless we must keep it by law). You can also withdraw your consent to marketing messages at any time. To make a request, contact us using the details below.
10Children
Our services are for homeowners and property managers. We do not knowingly collect information from children under 16.
11Changes to This Policy
We may update this policy from time to time. The latest version will always be posted on this page with the "Last updated" date.